These
conditions govern the sale of products/service to you by Retail Flag. However,
if a certain service has additional terms, those will also be applicable to
you. In case of any contradiction between these two conditions and terms, the
one specified with the relevant service will be affective.
Please read and understand these conditions carefully before placing an order with Retail Flag. By placing an order, you signify your agreement to all these terms and conditions.
1.
OUR CONTRACT
By
placing an order on Retail Flag you offer us to buy the product(s) in your
order. Once you place the order, we will send you a confirmation receipt.
However, the receipt confirmation is only an acknowledgement that we have
received your order and are processing it. The confirmation receipt does not
confirm the acceptance of your order. The offer will only be accepted when we
dispatch your order concluding the contract of sale. You shall receive an email
confirming the dispatch of your order. In case of two separate orders placed by
you, two separate receipts will be sent within our communication to you. Until
and unless we have dispatched the order and sent the confirmation to you, you
may cancel your order anytime. Otherwise, you can follow the guidelines for
RETURN AND REFUND. This order cancellation principle does not apply to digital
or virtual products.
You agree to receive electronic receipts of all your orders sent by us after the successful transaction. Also note that we may sell limited number of products to a single individual, and we may sell increased numbers to wholesale dealers or organization. Retail Flag reserves the right to cancel any order if we feel that the ordered quantity is inappropriate for a single customer, wholesaler and organization.
2.
RIGHT OF CANCELLATION UP TO 30 DAYS, EXCEPTIONS TO CANCELLATION AND OUR
VOLUNTARY RETURNS GUARANTEE
STATUTORY
RIGHT
You can return your order anytime within 30 days from the day your order is delivered at your specified address. You must inform us about your wish to return the order and follow the return/refund guidelines. However, you have to ensure that you submit the proof of Goods Returned. You will not incur any charges or fees whatsoever by doing so if you return the order within 30 days, provided the reason of return confirms that the service/product provided to you was inadequate, faulty, contradicting with our terms, or against the information provided in the details. The return payment channel shall be the same as you used unless you requested otherwise. We reserve the right to hold the payment until we have received the goods or their confirmation that they have been sent back. We reserve the right to refuse your cancellation request if we find:
That
the product/service being returned is falling in a category where this return
policy does not apply such as digital and virtual products.
That
the return grace period i.e. 30 days from the date on which your order was
delivered has passed.
That
the value of good(s) has diminished due to its unnecessary handling at your
end.
That
the product/service falls under the category of such products which cannot be
returned due to their health protection issues or specified otherwise by Retail
Flag.
That
the products being returned have been unsealed whereas they are required to be
sealed such as DVD, CDs or any other product in this regard.
That
the products are not made on specific order by you or fall under personalized
category.
That
the products are subject to rapid expiry.
That
the delivery process has not started already.
That the products fall under Grocery, Live Plants or any other category which is not eligible for return.
OUR
VOLUNTARY RETURNS GUARANTEE
Without
prejudice to your statutory rights, Retail Flag provides you with the following
voluntary returns guarantee:
You can return your products purchased from Retail Flag within 30 days of their receipt provided that the products are in unused and undamaged condition. The products, which are required not to be unsealed in order to qualify for a return/cancellation. If you have received a faulty product you can exercise your right and return it. Furthermore, this guaranty does not apply to digital and virtual products. When you return a product, we refund your purchase price but not the delivery charges. This return guaranty does not affect your statutory right to cancel the order as described above.
3.
PRICING AND AVAILABILITY
All
prices are inclusive of legally applicable taxes and cost at seller end.
The
details regarding prices and availability is regularly updated on our website,
however, in case your order contains a product which is unavailable, we will
inform you as soon as possible and you shall not be charged for such products.
Kindly note, all delivery estimates on the website reflect only unguaranteed calculations. You shall not rely on them totally, as they include third parties and external factors. If there is a mistake at our end about price or availability of any product/service, we shall correct it. We may either contact you to take your consent on the revised conditions or cancel your order.
4.
PRODUCT INFORMATION
By
agreeing to these conditions you also signify your consent to accept that Retail
Flag is not the manufacturer of these products unless specified otherwise. We
ensure that the product information is authentic however product packaging may
contain different or more information regarding the product. In all such cases,
you shall refer to the product manuals and warranty documents before you use
the product.
In case of healthcare products, kindly read the guidelines specified by the manufacturer. Our content is not a substitute for advices given by healthcare professionals and in case of any health concern; you should contact your medical advisor(s). We do not take responsibility for any inaccuracy or misstatement about the product by manufacturers or any other third party.
5.
CUSTOMS
Before placing the order you must ensure that your local custom requirements are met. Any fee or duty charges that apply to your order due to your geographical location shall be borne by you. In addition to Retail Flag policies, local custom laws of the country where you are receiving your order are also applicable.
7.
OUR LIABILITY
Retail Flag will make its paramount effort to ensure that the services provided to you are uninterrupted and without any error. Nevertheless, we may require to troubleshoot, enhance or upgrade our system. For this reason, we reserve the right to suspend or restrict your access to our services from time to time as and when require. However, we commit to you that we shall ensure the minimum frequency of such suspensions and restrictions.
Retail
Flag will not be responsible for:
Any
loss which is not caused by any breach on our part
Any
kind of business loss
Indirect or consequential loss that is unforeseeable to you and us.
Retail
Flag will not be responsible for an error or delay which is caused by anything
which is beyond our rational control. However, you reserve your legal right to
receive services, payments/refunds, products and all other associated services
within a reasonable time provided such services be not beyond our specified
control.
Local
state laws might vary from country to country and all those laws are applicable
to you while you avail our services.
The
laws of some countries do not allow some or all of the limitations described
above. If these laws apply to you, some or all of the above limitations may not
apply to you and you might have additional rights.
Moreover, these conditions do not affect our responsibility to prevent fraudulent representations by us or avoid any loss to a person or property by our negligence or willful misconduct.
8.
APPLICABLE LAW
All local laws as defined by State of Islamic Republic of Pakistan are applicable to you and us. In case any international law has an extra binding on any of the parties, the same law should be implemented and followed.
9.
AMENDMENTS TO THE CONDITIONS OF SALE
Retail Flag reserves the right to alter/change its services, policies, terms and conditions including these Conditions of Use and Service Terms at any time. You will be subject to the regulations applicable at the time you use our service.
10.
WAIVER
Retail Flag reserves the right to take no action for the time being if you breach any of these conditions. We can exercise our right later as and when required.
11.
CHILDREN
Retail Flag sells children’s products to be purchased by adults. If you are not 18 you may use our services with the consent of your parent or guardian only.
12.
OUR CONTACT DETAILS
Retail Flag is maintained and owned by Retail Flag Pvt Ltd, which is registered with the SECP, Pakistan.
For
Retail Flag Pakistan:
Retail
Flag (Pvt Ltd)
House
no 11,
Street
no 11,
Korang
Town
Islamabad