Resolve a Declined Payment
In case your payment was declined by the issuer, you need to contact your bank directly. You may consider the following before you contact your bank:
- Check your card expiry
- Confirm the card number and security code
- Check if your bank allows online payments
- Check your credit limit or account balance whichever is applicable.
About Unknown Credit Card Charges
In case you see unknown charges on your balance statement, consider the following before you contact your bank:
Visit YOUR ORDERS
Go through your order history and see if you can find the order amount matching with the charge
appearing in your statement. Your orders may be subject to multiple deliveries in some cases, and you will
be charged separate deliveries. Retail Flag will always intimate you regarding the final price of your order
before the order is placed.