Privacy Notice

Retail Flag Pakistan appreciate the fact that its users entrust it with their information which is used and shared with care and responsibility. This Privacy Notice is the description of how Retail Flag websites, products, services, online application (together “Retail Flag Services”) collect and process your personal information.

Controllers of Personal Information

Retail Flag Pvt Ltd is the data controller of personal information collected and processed through Retail Flag Services. Retail Flag Services adhere to all respective laws and regulations of Local State. As already clarified here, Retail Flag sometimes shares your personal information to third parties so that they can perform services on our behalf. In case we share such information with the third parties, they must also be in compliance with all the applicable laws and regulations for data protection in our country of operation. Retail Flag is liable for any failure to protect your data by third parties, unless, we can prove that we are not responsible for a particular event. We may disclose your personal information to public authorities upon their legal and lawful request, which also includes the requirement for law enforcement and national security purposes.

What Personal Information About Customers Does Retail Flag Collect?

Retail Flag collects your personal information only to improve our products and services continuously.

We collect following type of information:

Information You Provide Us: Retail Flag receives and stores any information you provide while using our services. You are entitled to opt out and not provide us certain information, but that will result in disabling you to benefit from some or many or our services. The examples of the information we collect are as follow:

We receive your information when you:

Perform product/services search;

Place an order using our services;

Download our app, stream, view or use content through any device;

Register for an account with Retail Flag

Update information related to YOUR ACCOUNT;

Provide permissions for cookies or any other access to our data and services;

Provide information related to your seller or buyer account or in relation to using any of our services available publicly or otherwise;

Sell your products through Retail Flag services in any marketplace;

Interact with us through email, phone or any other way of communication;

Complete surveys, apply for discount vouchers or participate in any activity related to Retail Flag services;

Upload/submit any content using Retail Flag services;

Add products to your cart or wish list;

Availing or using any other facility or service offered by Retail Flag services.

While performing any such action, we might receive your information such as: your name, phone number, your location, payment information, your age, your address, delivery addresses, recipient names or any other delivery detail, email addresses, images, documents regarding identity or financial information, documents relevant to your legal business or any other activity as required by us, credit history, registration number of your business, Tax Registration number, configuration settings, preferences, IP addresses, Wi-Fi credentials, or any other relevant information which is required by Retail Flag services as per our policies and local applicable laws by the state.

Automatic Information: Retail Flag automatically receives specific type of information when you interact with our services through your web browser or device. This information includes your usage of content or any other services you may interact with, which is made available by Retail Flag.

For What Purposes Does Retail Flag Process Your Personal Information?

Retail Flag processes your personal information only to provide and improve its services for its users. Retail Flag processes your personal information for the following purposes:

Delivery of product and services. When you purchase any product or service through Retail Flag, we use your personal information to receive, handle, and deliver your orders and also to process your payments for such services and orders.

Improve, Provide, troubleshoot our products and services. In order to fix errors, provide functionality, improving usability of our products and services, we use your personal information.

Recommendations and personalization. In order to identify your preferences, personalize your experience, and to recommend features, services and products to you as per your interest, we use your personal information.

Comply with legal obligations. We process your personal information wherever we have a legal obligation. For example, when a seller applies for registration, we acquire their business registration, financial information and other relevant details.

Communicate with you. When you communicate with us through phone, email, chat or any other means, we use your personal information.

Advertising. In order to serve you interest based ads for services, products and other features, we use your personal information. Find out more about INTEREST BASED ADS

Fraud Prevention and Credit Risks. In order to access credit risks, prevent and detect fraud or abuse, or in order to enhance the security of our users, we use your personal information.

Purposes for which we seek your consent. Retail Flag may also request your prior consent to process your personal information. In case you provide your consent to our usage of your personal information, you may also withdraw your consent for the same and we will stop processing your personal information for that particular purpose.

What About Cookies?

Retail Flag uses cookies in order to provide you its services. We also use cookies to identify your browser and device. For more information kindly read our COOKIES NOTICE.

Does Retail Flag Share Your Personal Information?

Retail Flag acknowledges the fact that your information is important part of our business and we do not sell this information to others. When Retail Flag shares your information with its affiliates and subsidiaries under its control, it ensures that they are subject to this PRIVACY NOTICE or follow practices as protective as our policies, also, such practices must be aligned with all local and international applicable laws. We share your information When:

Transactions involving Third Parties: We provide you products, services, applications offered by third parties through Retail Flag services. For instance, when you order products, services or any other facility using our web/technology services, we share your information related to that particular transaction with the relevant third parties. We also make sure that you are informed when a third party is involved in your transaction.

Third Party Service Providers: Retail Flag employs other companies and individuals to perform functions on its behalf. Such as, sending postal mail/email, data analysis, data correction for repetitive entries, fulfilling orders for services and products, delivering packages, marketing and promotional assistance, payment processing, and content transmission, providing search results, scoring credit risk and providing customer services. These third parties can access your personal information necessary for performing such tasks, however, they must possess your personal information in accordance with this PRIVACY NOTICE and all other applicable data protection laws.

Business Transfers: Retail Flag continues to develop its business, which may require buying or selling of businesses and services. Such transactions generally require the transfer of customer information as a business asset. However, such transfers will be governed by the existing PRIVACY NOTICE clauses. Moreover, in case Retail Flag and all of its businesses are acquired by another party, customer information will be one of the transferred assets.

Protection of Retail Flag: Retail Flag releases your personal information to law enforcement organizations, companies and entities when it is required by LAW; or to protect its rights, its property, property of its users or others, enforcement of its Conditions of use and other agreements, to mitigate credit risk and fraud prevention and protection.

Other than above pasted reasons, you will be notified if your personal information is shared with the third parties and you will have an option to choose not to share your personal information for those particular reasons.

Transfers out of the Pakistan. If Retail Flag shares your personal information to countries outside Pakistan for above stated purposes, we ensure that the transfers are carried out in accordance with this PRIVACY NOTICE and as allowed data protection law or any other applicable law.

How Secure is Information About Me?

Retail Flag designs its system keeping in mind your security and privacy.

Retail Flag uses Secure Socket Layer (SSL) software, which encrypts your information input and protects it accordingly.

Retail Flag processes your payments under the Payment Card Industry Data Security Standard (PCI DSS).

Retail Flag safeguards your personal information through physical and electronic procedures. In order to keep your information secured, we may ask you to prove your identity before we disclose your personal information to you.

Retail Flag offers security features to protect you against unauthorized access of your account and data. You can choose these features and configure them according to your needs. For more information, kindly read SECURITY SETTINGS details.

You are also required to keep your password, computers, devices and application secured and protect them against unauthorized use. Make sure you sign off when you use a shared computer. Do not share you details with any irrelevant person/entity.

Third Party Advertisement and Links

Retail Flag services can offer links to third party websites and applications as part of advertisements. Such third parties may collect your information when you interact with their content, homepages, or any other service or product related pages. To read more about third party advertisement on Retail Flag, kindly read our INTEREST BASED ADS NOTICE. You can modify your advertising preferences on ADVERTISING PREFERENCES page.

What Information Can I Access?

As a user, you can access your information, including address, profile information, purchase history, name, address, payment options and other relevant information in the YOUR ACCOUNT section.

What Choices Do I Have?

In case you want to know anything further regarding this issue, or you have objections, you can contact us at conf-info@Retail Flag.com. Many services offered by Retail Flag provide you with options to change your settings for how your information is used.

As a user you have an option not to share certain information with us, but you may not be able to avail some or many of our services as a result.

The information which you add or update relevant to your interaction with us is kept with us as a record. In case you change information, we will keep the previous version for our record.

You can opt out from receiving promotional messages from us by modifying your CUSTOMER COMMUNICATION PREFERENCES. But please note that you cannot opt out from receiving all messages, as it effects Customer Service messages sent by us or third parties regarding your orders in the marketplace.

You can choose not to see interest based-ads by adjusting your ADVERTISING PREFERENCES.

Retail Flag recommends that you leave your cookies turned on. This will allow you to take advantages offered by Retail Flag services. Your browser will have additional information regarding your control of cookies. Kindly refer to that if you want to turn off cookies or change your current settings. In order to read about the advantages of keeping your cookies turned on, kindly read our Cookies Notice.

You can browse our websites anonymously by LOGGING OUT of your account and disabling your cookies.

If we take your consent to process your personal information for a particular purpose, you will also have an option to withdraw your permission, which will stop us from processing your information any further for that particular matter, process, purpose or transaction.

In order to control your data processing by your device or any other third party associated with that device, you can contact your device manufacturer or access your device settings to control, modify or change its settings.

If you are a seller, you can update certain information in SELLER CENTRAL. You can update or change your personal information by accessing SELLER SETTING PAGE and manage user, communication and other preferences by updating NOTIFICATION PREFERENCES.

Subject to all applicable laws, additionally to the clauses specified above, you have the right to access, delete or correct your data and information. As a user you also have the right to restrict us from processing your personal information for certain cases. For all such issues, kindly contact our CUSTOMER SERVICES.

Are Children Allowed to Use Retail Flag Services?

Retail Flag services only sells products to individuals who are above 18. Our children products are sold to adults only. Users who are under 18 can use our services under the supervision/permission from their parent or guardian.

How Long Do We Keep Your Personal Information?

Retail Flag services will keep your personal information as long as it is required to provide you our services and to fulfill the purposes mentioned in this Privacy Notice. We will also retain your personal information as required by law, tax purposes, all other reasons as communicated to you, record purposes, and in order to improve our services and relevance of the interest based-ads which we serve to you.

Contacts, Notices & Revisions

In case you have any query or objection related to your personal information and privacy, kindly contact our Customer Services department at conf-info@Retail Flag.com. Please note that you should provide detailed description of your issue in order for our staff to help you in appropriate manner. We change our business constantly, subsequently, the privacy notice changes as well. The current privacy notice will apply to your account and all of your information unless it is changed/modified. We will ensure that our policies and practices are never changed to become less protective of your personal information held by us.